Cookie Policy

Last Updated: 15 October 2025

Good News: We only use essential cookies to make our website work. We don't use tracking or advertising cookies.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember information about your visit, such as keeping you logged in.

What Cookies We Use

Essential Cookies (Required)

These cookies are necessary for the website to function properly. Without them, you wouldn't be able to use core features like logging in or posting jobs.

Cookie Name Purpose Duration
sessionid Keeps you logged in while you browse the site 2 weeks or until you logout
csrftoken Security protection against malicious attacks 1 year
messages Displays notifications and alerts to you Session (deleted when you close browser)
No Consent Required: Under UK GDPR and PECR, we don't need your consent for essential cookies because they're strictly necessary for the website to work.

What We DON'T Use

To keep things simple and respect your privacy, we do NOT use:

  • Analytics Cookies: No Google Analytics, no tracking your behavior
  • Advertising Cookies: No targeted ads, no remarketing
  • Social Media Cookies: No Facebook pixels, no tracking across websites
  • Third-Party Tracking: No data shared with ad networks

Stripe Payment Cookies

When contractors make payments, Stripe (our payment processor) may set cookies on their payment pages. These are necessary for secure payment processing and fraud prevention. Stripe's cookies are covered by their own cookie policy, which you can read at: stripe.com/gb/privacy

Managing Cookies

You can control cookies through your browser settings. However, please note that disabling essential cookies will prevent you from using key features of HomeHelp24, such as logging in or posting jobs.

How to Manage Cookies in Your Browser:

  • Chrome: Settings → Privacy and Security → Cookies and other site data
  • Firefox: Settings → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Manage Website Data
  • Edge: Settings → Cookies and site permissions → Manage and delete cookies

For more information about cookies and how to manage them, visit: www.allaboutcookies.org

Changes to This Policy

If we start using any new types of cookies, we will update this policy and notify users where required by law.

Questions?

If you have questions about our use of cookies, please write to us at:

Trillium Solutions Ltd
Suite 7, Second Floor
Apple Market Hub
9 Crown Passage
Kingston Upon Thames
KT1 1JD
United Kingdom

This cookie policy is compliant with UK GDPR and the Privacy and Electronic Communications Regulations (PECR).

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